I need my old account number to ship your recorder back.

GetHuman-memawolf's customer service issue with DirecTV from June 2018

Help with my DirecTV issue
Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman-memawolf's own words
The problem: I need my old account number to ship your recorder back.
GetHuman-memawolf did not yet indicate what DirecTV should do to make this right.
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Customer service issue
Reported by GetHuman-memawolf
Jun 5th, 2018 - 6 mons ago
I have an issue with DirecTV too
Seen by 2 customers so far
Similar issue to 550 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
GetHuman-memawolf started working on this issue
Jun 5th 10:23pm
GetHuman-memawolf shared this issue with others over email
Jun 5th 10:25pm
GetHuman-memawolf indicated the issue is not fixed yet.
Jun 6th 5:48pm