This is the *nd time I have been lied to since ATnT has owned the company.*I was called...

GetHuman-tlkeyser's customer service issue with DirecTV from June 2018

Help with my DirecTV issue
The issue in GetHuman-tlkeyser's own words
This is the *nd time I have been lied to since ATnT has owned the company.*I was called last week about getting Showtime for a * month trial. I unequivocally said NO. And we have a charge. I need the ENTIRE charge refunded.
GetHuman-tlkeyser did not yet indicate what DirecTV should do to make this right.
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How GetHuman-tlkeyser fixed the problem
I did get through to DirecTV and they sent a technision out. Mind you, all the staff have been supportive. The first person on the phone, immediately took off the Showtime charge (that was offered to me free for * month trial--to which I said NO), then he marked it for higher supervisor's to look at so that rep can be schooled in NOT lying to folks. I'm happy now...but I'm watching ATnT changes.
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Customer service issue
Reported by GetHuman-tlkeyser
Jun 5th, 2018 - 6 mons ago
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Seen by 4 customers so far
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GetHuman-tlkeyser started working on this issue
Jun 5th 5:56pm
GetHuman-tlkeyser confirmed the issue is fixed. Hooray!
Jun 9th 11:17pm