This is the *nd time I have been lied to since ATnT has owned the company.*I was called...

GetHuman-tlkeyser's customer service issue with DirecTV from June 2018

Help with my DirecTV issue
This is the *nd time I have been lied to since ATnT has owned the company.*I was called last week about getting Showtime for a * month trial. I unequivocally said NO. And we have a charge. I need the ENTIRE charge refunded.
I trust that DirecTV will make this right and come up with a resolution that is fair.
Help with my DirecTV issue
How GetHuman-tlkeyser fixed the problem:
I did get through to DirecTV and they sent a technision out. Mind you, all the staff have been supportive. The first person on the phone, immediately took off the Showtime charge (that was offered to me free for * month trial--to which I said NO), then he marked it for higher supervisor's to look at so that rep can be schooled in NOT lying to folks. I'm happy now...but I'm watching ATnT changes.
I have an issue with DirecTV too
Do you have a customer issue as well?
We can help you get DirecTV's attention and get better help faster. Tap below to get started.
Having DirecTV issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would DirecTV email you?
This email address isn't valid

DirecTV

Customer service issue
Reported by GetHuman-tlkeyser
Jun 5th, 2018 - 19d ago
I have an issue with DirecTV too
Fixed
GetHuman-tlkeyser shared how to fix
Seen by 4 customers so far
Similar issue to 576 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman-tlkeyser started working on this issue
Jun 5th 5:56pm
GetHuman-tlkeyser confirmed the issue is fixed. Hooray!
Jun 9th 11:17pm