trying unsuccessfully to cancel DirecTVnow

GetHuman-petdem's customer service issue with DirecTV from June 2018

Help with my DirecTV issue
Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The problem I ran into: trying unsuccessfully to cancel DirecTVnow
I trust that DirecTV will make this right and come up with a resolution that is fair.
Help with my DirecTV issue
How GetHuman-petdem fixed the problem:
be persistent. they do not offer an easy means to do so either via the internet, which they request, or by telephone. Took an hour or two on the phone.
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DirecTV

Customer service issue
Reported by GetHuman-petdem
Jun 5th, 2018 - 16d ago
I have an issue with DirecTV too
Fixed
GetHuman-petdem shared how to fix
Seen by 3 customers so far
Similar issue to 93 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman-petdem started working on this issue
Jun 5th 2:07pm
GetHuman-petdem confirmed the issue is fixed. Hooray!
Jun 6th 8:36pm