Changed programming package and lost my whole home dvr, and nobody seems to be able to...

GetHuman-denvertr's customer service issue with DirecTV from May 2018

Help with my DirecTV issue
The issue in GetHuman-denvertr's own words
Changed programming package and lost my whole home dvr, and nobody seems to be able to fix it. This has been going on almost two weeks.
GetHuman-denvertr did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman-denvertr fixed the problem
I found a contact form on AT&T's investor relations site (I'm not one, thank heaven), filled it out and got a call the next morning with the news the problem was corrected. Sometimes you just have to poke the bear.
Please help with my DirecTV issue
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DirecTV

Customer service issue
Reported by GetHuman-denvertr
May 31st, 2018 - a yr ago
I have an issue with DirecTV too
Fixed
GetHuman-denvertr shared how to fix
Seen by 9 customers so far
Similar issue to 144 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman-denvertr started working on this issue
May 31st, 2018 1:24am
GetHuman-denvertr indicated the issue is not fixed yet.
May 31st, 2018 2:44am
GetHuman-denvertr confirmed the issue is fixed. Hooray!
Jun 1st, 2018 3:39am
GetHuman-denvertr confirmed the issue is fixed. Hooray!
Jun 3rd, 2018 2:16pm