Not fixed, not fixed, not fixed as of *******

GetHuman-crfpaf's customer service issue with DirecTV from May 2018

Help with my DirecTV issue
The issue in GetHuman-crfpaf's own words
I ordered DirecTv for my RV from the Winegard satellite company. They sold me the Directv box. I have proof of payment for the hardware from them. They set up my Directv account through a private Directv contractor and they charged me a second time for the equipment I already owned when setting up the account. I am unable to get anyone to refund the second charge and now I am being charge late fees for not paying the $***.**.**I have contacted DirecTV several times always being told a supervisor would contact me. Yesterday I spoke to Ace in customer service. He told me his supervisor would definitely return my call and again no return call.***I would like the $***.** charge removed along with the $**.** late fees they are now charging me for reversing the charge on my credit card as a fraudulent charge.
I am going to cancel two services Directv AND Uverse for my home is they do not refund my money.
I would like to be refunded for the second equipment charge.
I've been a customer for over * years and have never missed a payment.
Calls, E-mails, filed a dispute.
I have an issue with DirecTV too
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DirecTV

Directv for RV
Customer service issue
Reported by GetHuman-crfpaf
May 26th, 2018 - 6 mons ago
I have an issue with DirecTV too
Fixed
Seen by 11 customers so far
Similar issue to 646 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman-crfpaf started working on this issue
May 26th 12:29pm
GetHuman-crfpaf indicated the issue is not fixed yet.
May 27th 1:44pm
GetHuman-crfpaf indicated the issue is not fixed yet.
May 27th 1:44pm
GetHuman-crfpaf indicated the issue is not fixed yet.
May 27th 1:45pm
GetHuman-crfpaf indicated the issue is not fixed yet.
May 29th 1:47pm
GetHuman-crfpaf indicated the issue is not fixed yet.
May 29th 1:50pm
GetHuman-crfpaf indicated the issue is not fixed yet.
May 29th 1:51pm