Remote control won't scroll down

GetHuman-mlongino's customer service issue with DirecTV from May 2018

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Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman-mlongino's own words
The problem: Remote control won't scroll down
GetHuman-mlongino did not yet indicate what DirecTV should do to make this right.
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DirecTV

Customer service issue
Reported by GetHuman-mlongino
May 22nd, 2018 - 4 mons ago
I have an issue with DirecTV too
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Seen by 2 customers so far
Similar issue to 674 others
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Timeline
GetHuman-mlongino started working on this issue
May 22nd 12:25am