I'm wanting to add my old genie box back onto the account.

GetHuman-hornbra's customer service issue with DirecTV from June 2018

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Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman-hornbra's own words
The problem: I'm wanting to add my old genie box back onto the account.
GetHuman-hornbra did not yet indicate what DirecTV should do to make this right.
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DirecTV

Customer service issue
Reported by GetHuman-hornbra
Jun 3rd, 2018 - 4 mons ago
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Timeline
GetHuman-hornbra started working on this issue
Jun 3rd 8:51pm