I'm wanting to add my old genie box back onto the account.

GetHuman-hornbra's customer service issue with DirecTV from June 2018

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Account phone number, Billing address, PIN or password on the account, and Name on account
GetHuman-hornbra's next move: have a DirecTV rep call.
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Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue and preferred resolution, in GetHuman-hornbra's own words:
The problem I ran into: I'm wanting to add my old genie box back onto the account.
I trust that DirecTV will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-hornbra
Jun 3rd, 2018 - 15d ago
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GetHuman-hornbra started working on this issue
Jun 3rd 8:51pm