I'm wanting to add my old genie box back onto the account.
GetHuman-hornbra's customer service issue with DirecTV from June 2018
Help with my DirecTV issue
First: share to improve GetHuman-hornbra's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-hornbra's next move: talk to DirecTV when they open (we'll send a note).
DirecTV's call center is closed now. We will text or email GetHuman-hornbra when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman-hornbra can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman-hornbra may need:
Account phone number, Billing address, PIN or password on the account, and Name on account
Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman-hornbra's own words
The problem: I'm wanting to add my old genie box back onto the account.
GetHuman-hornbra did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman-hornbra fixed the problem
We are waiting for GetHuman-hornbra to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.