I ordered Directv and it was put in Kenneth Dortch's name (my roommate) although it sho...

GetHuman-pohr's Technical or Service Support issue with DirecTV from May 2018

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If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman-pohr's own words
I ordered Directv and it was put in Kenneth Dortch's name (my roommate) although it should have been put under my account and under my name. I can't manage to get into the online account because it seems to be under my name and ATTID* pohr*@ATT.net. When I try to access the account it says that the email pohr@bellsouth is already in use for a different account. (which I imagine is my ATT Smart phone account *************) The Directv account is * ********. To further complicate things an on- line billing notice showed up in my inbox today under my name. How can all this be fixed? Can you fix it?
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DirecTV

Technical or Service Support issue
Reported by GetHuman-pohr
May 3rd, 2018 - a yr ago
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Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman-pohr started working on this issue
May 3rd, 2018 4:51pm
GetHuman-pohr confirmed the issue is fixed. Hooray!
May 4th, 2018 7:56pm