My mom moved to a nursing home Wednesday. She has direct tv, landline and internet on a...

GetHuman219485's customer service issue with DirecTV from April 2018

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Help with my DirecTV issue
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Account phone number, Billing address, PIN or password on the account, and Name on account
GetHuman219485's next move: have a DirecTV rep call.
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The issue and preferred resolution, in GetHuman219485's own words:
My mom moved to a nursing home Wednesday. She has direct tv, landline and internet on an ATT bundle. Everything works except Direct Tv. *Trying to set up DirectTv now and it does not recognize her sig in Id. Been working on this since Wed...Even the installer could not get it to work and he gave up.
I trust that DirecTV will make this right and come up with a resolution that is fair.
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DirecTV

Customer service issue
Reported by GetHuman219485
Apr 29th, 2018 - 3 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 2 customers so far
Similar issue to 3453 others
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Timeline
GetHuman219485 started working on this issue
Apr 29th 12:53pm