Purchase Directv box says I inserted wrong access csrx

GetHuman636056's customer service issue with DirecTV from April 2018

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The issue in GetHuman636056's own words
The problem: Purchase Directv box says I inserted wrong access csrx
GetHuman636056 did not yet indicate what DirecTV should do to make this right.
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DirecTV

Customer service issue
Reported by GetHuman636056
Apr 27th, 2018 - 7 mons ago
I have an issue with DirecTV too
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Seen by 3 customers so far
Similar issue to 9444 others
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Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman636056 started working on this issue
Apr 27th 10:50pm