You've sent my name & $***.** bill to a collection agency when I owe nothing due to you...

GetHuman635555's customer service issue with DirecTV from April 2018

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Help with my DirecTV issue
Before contacting them, items GetHuman635555 may need:
Account phone number, Billing address, PIN or password on the account, and Name on account
GetHuman635555's next move: have a DirecTV rep call.
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The issue and preferred resolution, in GetHuman635555's own words:
You've sent my name & $***.** bill to a collection agency when I owe nothing due to your contractor using bait & switch tactics to get me to sign up. I was supposed to b getting KC ROYALS baseball games included in my pkg. I called & cancelled the service after * days when i realized ivwas lied to, & was told by the gentleman, "Due to your cir***stances you WILL NOT BE CHARGED THE $***.** FEE.*I demand this be resolved by removing my bill from a collection agency!!!!!!!!
I trust that DirecTV will make this right and come up with a resolution that is fair.
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DirecTV

Customer service issue
Reported by GetHuman635555
Apr 27th, 2018 - 3 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 2 customers so far
Similar issue to 3719 others
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Timeline
GetHuman635555 started working on this issue
Apr 27th 8:18pm
GetHuman635555 shared this issue with others over email
Apr 27th 8:18pm