It says our account has been updated*Who updated it?

GetHuman-helenred's Cancel or Change Account issue with DirecTV from April 2018

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The issue and preferred resolution, in GetHuman-helenred's own words:
The problem I ran into: It says our account has been updated*Who updated it?
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DirecTV

Cancel or Change Account issue
Reported by GetHuman-helenred
Apr 27th, 2018 - 3 mons ago
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Seen by 4 customers so far
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GetHuman-helenred started working on this issue
Apr 27th 5:55pm