The new menu is not sorting the recordings in a playable order. The old system sorted...

GetHuman-wtison's Technical or Service Support issue with DirecTV from April 2018

Help with my DirecTV issue
The new menu is not sorting the recordings in a playable order. The old system sorted based on Season and Episode, the new system appears to randomly sort recordings but with the newest at the top. **When watching a series the selection of the next playable Episode is random and not the Episode immediately under the just watched episode (if they are in episode order.)**This is NOT on-line chat. Your service is getting poorer and poorer.
I trust that DirecTV will make this right and come up with a resolution that is fair.
Help with my DirecTV issue
Do you have a customer issue as well?
We can help you get DirecTV's attention and get better help faster. Tap below to get started.
Having DirecTV issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would DirecTV email you?
This email address isn't valid

DirecTV

Technical or Service Support issue
Reported by GetHuman-wtison
Apr 26th, 2018 - 3 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 16 customers so far
Similar issue to 3631 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman-wtison started working on this issue
Apr 26th 2:44pm
GetHuman-wtison indicated the issue is not fixed yet.
Apr 26th 5:06pm
GetHuman-wtison indicated the issue is not fixed yet.
Apr 30th 1:41am
GetHuman-wtison indicated the issue is not fixed yet.
May 6th 1:22am