I got home yrsterday and the cable box was reformatting itself without my authorization...

GetHuman-mygoodca's complaint issue with DirecTV from April 2018

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The issue and preferred resolution, in GetHuman-mygoodca's own words:
I got home yrsterday and the cable box was reformatting itself without my authorization,and now all the on screen guides are completely different,and unuseable to me cause they are too small for me to read,if they cant put it back to the old format I will need to cancel my services
I trust that DirecTV will make this right and come up with a resolution that is fair.
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DirecTV

complaint issue
Reported by GetHuman-mygoodca
Apr 26th, 2018 - 3 mons ago
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GetHuman-mygoodca started working on this issue
Apr 26th 1:22am