* genies having problems with both shut down come back on sometimes does not come back...

GetHuman-davbren's Technical or Service Support issue with DirecTV from April 2018

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The issue and preferred resolution, in GetHuman-davbren's own words:
* genies having problems with both shut down come back on sometimes does not come back up. Screen shows no connection. Also guide keeps rolling till I shut down and turn back on. Units shut down in middle of programming, also now the old shows I recorded are show unauthorized to play pay $*.** have never seen this before. Third genie not connecting at all will not program.
I trust that DirecTV will make this right and come up with a resolution that is fair.
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DirecTV

Technical or Service Support issue
Reported by GetHuman-davbren
Apr 25th, 2018 - 3 mons ago
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GetHuman-davbren started working on this issue
Apr 25th 5:44pm