There is no tv, screen just has direct tv logo w*music - Turn on tv - Need to watch to...

GetHuman617015's customer service issue with DirecTV from April 2018

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Help with my DirecTV issue
Before contacting them, items GetHuman617015 may need:
Account phone number, Billing address, PIN or password on the account, and Name on account
GetHuman617015's next move: have a DirecTV rep call.
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The issue and preferred resolution, in GetHuman617015's own words:
Turn on tv ... There is no tv, screen just has direct tv logo w*music
Need to watch to watch tv now
Fix it immediately! I pay $*** month for this service and it should work when I need it!
Help with my DirecTV issue
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DirecTV

Turn off and back on. Checked connections
Customer service issue
Reported by GetHuman617015
Apr 21st, 2018 - 3 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 7 customers so far
Similar issue to 3728 others
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Timeline
GetHuman617015 started working on this issue
Apr 21st 1:15pm