I never recieved e-mail for instructions - Return your equipment - Need these instructions

GetHuman-wkociuru's Refund Issue with DirecTV from April 2018

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Help with my DirecTV issue
Before contacting them, items GetHuman-wkociuru may need:
Account phone number, Billing address, PIN or password on the account, and Name on account
GetHuman-wkociuru's next move: have a DirecTV rep call.
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The issue and preferred resolution, in GetHuman-wkociuru's own words:
Return your equipment ... I never recieved e-mail for instructions
Need these instructions
please e-mail me like promised
Help with my DirecTV issue
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DirecTV

Box and remote need returned
Refund Issue
Reported by GetHuman-wkociuru
Apr 19th, 2018 - 3 mons ago
I have an issue with DirecTV too
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Seen by 2 customers so far
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Timeline
GetHuman-wkociuru started working on this issue
Apr 19th 6:08pm