GetHuman Is Helping Get This Fixed
We're guiding and following up with this DirecTV customer.

We have the Ultimate Package and the Chiller channel no longer is listed on our guide. ***** area code

DirecTV

Customer service issue
Reported by GetHuman-ransue
Feb 9th, 2018 - 15d ago
First: items GetHuman-ransue may need along the way
Account phone number
Billing address
PIN or password on the account
Name on account
Unfortunately, we don't know GetHuman-ransue's next move.
At this time, we haven't been able to find an effective way to address DirecTV issues like this. Our research team has already been notified, and we will reach out to GetHuman-ransue if we find a good way to resolve the problem in the next week.
Timeline
GetHuman-ransue started working on this issue
Feb 9th 8:25pm
GetHuman-ransue indicated the issue is not fixed yet.
Feb 10th 5:18pm
GetHuman-ransue indicated the issue is not fixed yet.
Feb 10th 5:19pm
GetHuman-ransue indicated the issue is not fixed yet.
Feb 11th 12:27am
GetHuman-ransue indicated the issue is not fixed yet.
Feb 13th 1:29am