Kaspersky has ceased scanning on my computer. The scans stop at *%. Ads are popping up...

GetHuman-coachled's customer service issue with Digital River from June 2018

Help with my Digital River issue
Kaspersky has ceased scanning on my computer. The scans stop at *%. Ads are popping up and I do not want ads at all! Ads are so irritating and I never buy off of these invasive ads. I want them stopped. Can you help me?
I trust that Digital River will make this right and come up with a resolution that is fair.
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Digital River

Customer service issue
Reported by GetHuman-coachled
Jun 26th, 2018 - 2 mons ago
I have an issue with Digital River too
Fixed
Seen by 5 customers so far
Similar issue to 8 others
0 customers following this
Items needed
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Timeline
GetHuman-coachled started working on this issue
Jun 26th 2:06am
GetHuman-coachled indicated the issue is not fixed yet.
Jun 29th 3:46am
GetHuman-coachled indicated the issue is not fixed yet.
Jun 29th 3:51am