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GetHuman1527742's customer service issue with Digital Ocean from November 2018

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Help with my Digital Ocean issue
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The issue in GetHuman1527742's own words
Log back in to our server site... after making a payment.... They activated it but I can't access it.... got an email saying it "might" have something to do with our software.... makes no sense can even get in. they say that maybe something we are doing is stopping access to Http.... not likely ... I was late paying my account.*They blocked the site.*I paid the account.... *Now having trouble getting access to my Droplet*Says User Id or password error*Checked their Security section says login successful
Just want them to go and login to our site "they have higher access right" fix whats wrong and tell us what we need to do
I've tried working with them... but not even sure its same person each time... get the feeling I'm getting "stock answers" and no one has actual looked at the problem
Run out of options.... I'm in there hands and we have lost a week of developement
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Digital Ocean

Server hosting our program
Customer service issue
Reported by GetHuman1527742
Nov 9th, 2018 - 3 years ago
Fixed
Seen by 19 customers so far
Similar issue to 47 others
0 customers following this
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Timeline

GetHuman1527742 started working on this issue
Nov 9th, 2018 3:08am
GetHuman1527742 indicated the issue is not fixed yet.
Nov 9th, 2018 3:09am

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