I have a bank account with CFE and my digit account is sourcing from that bank account...

GetHuman2860708's Recover Disabled Account issue with Digit from May 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman2860708's own words
I was trying to change my checking account ... I have a bank account with CFE and my digit account is sourcing from that bank account. I saved $** with digit. Recently CFE changed it's name to addition financial. This caused my digit account to unlink from my banking account. I tried to change my checking account and digit sent me a message saying that the $** would be sent back to my checking account with in * business days. At the end of the process though digit said that it's doing * transfers of * dollars. What happened to my $**?. Can someone please get back to me as soon as possible. Can digit mail me a check for my $** some cents to **** salamander Street Saint cloud FL. ***** or give me my money in some way?
My CFE debit card still works. My phone number for the account is *** *** ****. This is frustrating because digit just took my money and I can't call customer service to explain my unique case or give my social security or something so someone can see my account history and get my money to me
They could make this right by sending me my $** and some change. My number is *** *** ****
I've been a customer for maybe * or * months. I loved my digit experience up until this point.
I've tried logging back in to my cfe account through digit I and I tried to find a contact number to explain my case. Both were to no avail
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Digit

Digit change account
Recover Disabled Account issue
Reported by GetHuman2860708
May 4th, 2019 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 1498 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman2860708 started working on this issue
May 4th, 2019 2:48am
GetHuman2860708 indicated the issue is not fixed yet.
May 4th, 2019 9:31am
GetHuman2860708 indicated the issue is not fixed yet.
May 4th, 2019 9:53am
GetHuman2860708 shared this issue with others over email
May 4th, 2019 9:54am