I have nearly $****.** in my digit account rainy day fund. I checked it this morning a...

GetHuman-ryanduf's customer service issue with Digit from November 2018

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The issue in GetHuman-ryanduf's own words
I have nearly $****.** in my digit account rainy day fund. I checked it this morning as i do every day as they take out different amounts each day. Furthermore, i checked it this evening because apparently my ** day free trial is up and and my bank showed a *.** charge from digit which is totally fine, but then i went to log in to the app and since I’ve started the app, I’ve never had to re-login. However, it asked me for my username and password and i put in everything and it’s giving me an error try again later message. I clicked on reset password and it’s telling me contact digit. All i got was an email which is did email. I did not realize that digit did not have human customer support. This does not make me feel very comfortable about putting my money into a place or thing that has issues like this and that I can’t reach out and talk to someone. It’s not just a couple dollars, i have nearly $****.** in the account and now i can’t access it? Haven’t even gotten an email from digit saying they were going to shut the system down or anything for maintenance etc...this isn’t making me feel good about this app at all
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Digit

Customer service issue
Reported by GetHuman-ryanduf
Nov 8th, 2018 - 3 mons ago
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Seen by 6 customers so far
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Timeline
GetHuman-ryanduf started working on this issue
Nov 8th, 2018 4:25am
GetHuman-ryanduf tried contacting Digit
Nov 8th, 2018 4:26am