How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Diamond Resorts and Hotels phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then #, then 3 OR ask for "New Reservations"
Below are some clips we've found from Diamond Resorts and Hotels's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for contacting the club member services.
For English, press one. For Spanish, press two.
For French, press three. For Portuguese, press four."
Excerpt from a call with Diamond Resorts and Hotels
Tuesday, January 2, 2024 2:53 PM
They may need the phone number on your account
"Thank you for contacting the club member services.
If you are a member or owner of Hilton Grand Vacations, please stay on the line.
To maintain a consistent level of service, please be advised your call may be monitored and recorded for quality and training purposes.
Our team is ready to assist you from nine AM to nine PM eastern time, Monday through Friday, and from ten AM to eight PM eastern on Saturday.
Please enter the phone number associated with your account followed by the pound sign."
Excerpt from a call with Diamond Resorts and Hotels
Tuesday, February 13, 2024 7:50 PM
The first phone menu
"Thank you for contacting the club member services.
For English, press one.
For Spanish, press two.
For French, press three.
For Portuguese, press four.
For Japanese, press five."
Excerpt from a call with Diamond Resorts and Hotels
Thursday, April 18, 2024 2:22 PM
What are the hours and when should I call?
Diamond Resorts and Hotels operates the call center for this 877-374-2582 phone number Mon-Fri 6am-7pm PT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 70 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Diamond Resorts and Hotels phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Diamond Resorts and Hotels staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Diamond Resorts and Hotels is Monday.The most busy day to call is Tuesday, which averages 120% more phone calls by comparison.Again, this is based on a sample of 70 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Busiest
Wed
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Diamond Resorts and Hotels is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Diamond Resorts and Hotels staffs the call center well on Monday.
Why call this Diamond Resorts and Hotels number?
Below is a sample of recent calls to Diamond Resorts and Hotels, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking assistance with points: "I had an issue about my points not being added back from a previous stay when trying to make a reservation at the current hotel."
- From a call lasting 39m 28s , Feb 13, 2024 7:50 PM
More Ways to Contact Diamond Resorts and Hotels Customer Service
There are of course other ways to contact Diamond Resorts and Hotels customer service besides the phone. Below we list the best ones, by medium.
This is the best way to find the newest and best vacation deals and packages from Diamond Resorts online
As a last, sometimes only, resort- Diamond Resorts and Hotels customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Diamond Resorts and Hotels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Diamond Resorts and Hotels agent. This phone number is Diamond Resorts and Hotels's best phone number because 3,480 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-374-2582 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Diamond Resorts and Hotels first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Diamond Resorts and Hotels has 1 phone number. It's not always clear what is the best way to talk to Diamond Resorts and Hotels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Diamond Resorts and Hotels. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Diamond Resorts and Hotels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.