On Tuesday ******** we were at Palm Canyon Resort in Palm Springs and had made an appoi...
GetHuman1372870's customer service issue with Diamond Resorts from October 2018
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The issue in GetHuman1372870's own words
On Tuesday ******** we were at Palm Canyon Resort in Palm Springs and had made an appointment for **:** to get some help for new member orientation. We were told that they were short handed for help and the first thing they tried to do was sell us another Sampler package and we said we are owners and the salesman named Dragon (suspect about the name) gave up on us finally and another salesman came to talk to us - very much in a hurry and told us we could not use our sampler points which were transferred until we had made ** payments. I asked him to show me in our contract and he could not support his claim. We accomplished absolutely nothing with Diamond Representatives. We left very unhappy wishing we had never purchased ownership with Diamond. The resort was very nice but the meeting was a total disaster.
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