I booked a stay at Grande Villas resort through groupon getaways for sunday july ** - j...

GetHuman-dmsukhu's customer service issue with Diamond Resorts from July 2018

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I booked a stay at Grande Villas resort through groupon getaways for sunday july ** - july ** for my birthday. Upon checking in I was told my reservation was moved to Mystic Dunes because when I booked it there was no availability. First of all I booked it on May ** and second of all no one had the decency to tell me they moved me. There was no help or empathy given just directions to Mystic Dunes. My birthday was completely ruined, guests, dinner everything was planned around the other resort. I just can't believe someone thinks it is ok to just change someones entire vacation without even giving them a chance to choose if that is what they want. to stay there or if they want to cancel. I spoke to Groupon and they assured me my reservation was made at Grande Villas and my paperwork reflects that. Apparently it was the hotel that changed it. No one wants to explain to me how this could happen. I have been sitting back patient as these days have passed by without any resolution. This is not the trip that I planned. My birthday was completely and utterly ruined. Not to mention the inconvenience and embarassment of having to change locations last minute. I keep trying to call an actual person but everything goes to email. I am checking out tomorrow and after everything that has happened I called to ask for a late check out and the girl at the desk was not very pleasant and told me I have to call at * am. I explained I have heart problems and mornings are very difficult for me and she was not very nice. I am extremely unhappy with this experience and I really need someone to understand that it is not ok to treat people this way. I really need someone to take the time to make this situation right. I am at a loss for words about these past few days other than Diamond resorts has made this birthday celebration the worst in my life!!!
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Diamond Resorts

Customer service issue
Reported by GetHuman-dmsukhu
Jul 25th, 2018 - 10 mons ago
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GetHuman-dmsukhu started working on this issue
Jul 25th, 2018 2:00am
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Jul 25th, 2018 6:01am
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Jul 28th, 2018 2:22pm