I picked up a box (*) new sensors last week. The first one failed shortly after I put...

GetHuman5453668's customer service issue with DexCom from November 2020

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The issue in GetHuman5453668's own words
I picked up a box (*) new sensors last week. The first one failed shortly after I put it on. I attached the second sensor from that box and it worked for ** days as it should. I went thru tech support and explained what happened and they sent me a replacement. I put on the second sensor in that box last night. It failed and after the warm up period. This morning I showered and put the new sensor on and it failed. Attached the last sensor that I have (the replacement that was sent) and it is failing. Am I getting bad sensors? When I have started them, it says that my transmitter will last for one more session. I am going to have to call the pharmacy and get another box. I am putting them in the same area that I have always put them. I have no issues with them coming off, as I us an overlay on them. What is going on with them???

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Customer service issue
Reported by GetHuman5453668
Nov 11th, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 197 others
0 customers following this


GetHuman5453668 started working on this issue
Nov 11th, 2020 5:20pm
GetHuman5453668 indicated the issue is not fixed yet.
Nov 12th, 2020 1:08am