i have had a unknown caller call me twice now in the last three weeks. they request my...

GetHuman-knadoe's customer service issue with DexCom from May 2020

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i have had a unknown caller call me twice now in the last three weeks. they request my name and birthdate to identify myself and will not give me any information of why they are calling until i give them my personal identifiers, which i have both times refused to do. this last time i attempted to order supplies, i was told the order went through until the next time i call and had to reorder because there was no record of the first time, and now the supplies are extremely late and i do not have any supplies to use. i do not know who is calling me and i take offense to the fact that a foreign speaking person i cannot understand speaking to me keeps calling and then refusing to speak to me. and when i tried to call today, i was put on hold for over an hour with no response. please advise. thank you.. doreen benfer.. **********

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DexCom

Customer service issue
Reported by GetHuman-knadoe
May 26th, 2020 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 201 others
0 customers following this

Timeline

GetHuman-knadoe started working on this issue
May 26th, 2020 7:13pm