i have had a unknown caller call me twice now in the last three weeks. they request my...

GetHuman-knadoe's customer service issue with DexCom from May 2020

Help with my DexCom issue
First: share to improve GetHuman-knadoe's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-knadoe may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-knadoe's own words
i have had a unknown caller call me twice now in the last three weeks. they request my name and birthdate to identify myself and will not give me any information of why they are calling until i give them my personal identifiers, which i have both times refused to do. this last time i attempted to order supplies, i was told the order went through until the next time i call and had to reorder because there was no record of the first time, and now the supplies are extremely late and i do not have any supplies to use. i do not know who is calling me and i take offense to the fact that a foreign speaking person i cannot understand speaking to me keeps calling and then refusing to speak to me. and when i tried to call today, i was put on hold for over an hour with no response. please advise. thank you.. doreen benfer.. **********

GetHuman-knadoe did not yet indicate what DexCom should do to make this right.

How GetHuman-knadoe fixed the problem

We are waiting for GetHuman-knadoe to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get DexCom's attention and get better help faster. Tap below to get started.
Having DexCom issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-knadoe
May 26th, 2020 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 201 others
0 customers following this


GetHuman-knadoe started working on this issue
May 26th, 2020 7:13pm