We are not getting the alarms we need during the night.

GetHuman-elanedav's customer service issue with DexCom from December 2019

Help with my DexCom issue
The issue in GetHuman-elanedav's own words
Get low sugar alarms ... My husband's receiver is not alerting us to low blood sugar. It does however sound on the test.*This is serious as he has type * diabetes and his sugar can fluctuate quite a lot. I have to wake up in the night to check on him. this is a G*.
I'm not crazy!!!
Just to be told how we can get this corrected.
Talked previously with Dexcom and the Dexcom person at our doctor's office.
How GetHuman-elanedav fixed the problem

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Customer service issue
Reported by GetHuman-elanedav
Dec 26th, 2019 - 2 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 102 others
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GetHuman-elanedav started working on this issue
Dec 26th, 2019 9:47pm
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Dec 26th, 2019 9:48pm