Dexcom sensors on back order.*We have been told we would be contacted several times but...

GetHuman-zanede's customer service issue with DexCom from November 2018

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The issue in GetHuman-zanede's own words
Dexcom sensors on back order.*We have been told we would be contacted several times but no one has followed through.*We are now * weeks into trying to get a refil on sensors.*We were told * week ago it woukd be sent overnight. This has not happened.*We are now headingn out of state, so the device woukd need to be rerouted to our hotel or it will be sitting in sub-zero weather on a porch for a week.*Customer support has been worthless thus far.*Patient is a ** year old Type one diabetic.*Dexcom is a decent product but recertification process, customer support, shipping all are lacking*We were also told everything is on back order- so this tell me there must be a manufacturing problem, possibly a quality control issue.*What do we want? We need a senser sent immediately to the resort at which we are staying today through next week. Please.*Or referral to your competitor, whichever is more beneficial to is.*FYI: I am a physician, and will tefer no further patients- adults or pediatric, for this product until we see the processes have smoothed out for at least a year.*Will research new systems and try patients on those.
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DexCom

Customer service issue
Reported by GetHuman-zanede
Nov 27th, 2018 - 9 mons ago
I have an issue with DexCom too
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Seen by 5 customers so far
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GetHuman-zanede started working on this issue
Nov 27th, 2018 6:18pm