because in the tape measure it says a lifetime guarantee and when trying to replace one...

GetHuman815014's customer service issue with Dewalt Tools from June 2018

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Help with my Dewalt Tools issue
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The issue and preferred resolution, in GetHuman815014's own words:
because in the tape measure it says a lifetime guarantee and when trying to replace one that is damaged, they said not to do that in the store that I should do?
I trust that Dewalt Tools will make this right and come up with a resolution that is fair.
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Dewalt Tools

Customer service issue
Reported by GetHuman815014
Jun 24th, 2018 - 2 mons ago
I have an issue with Dewalt Tools too
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Seen by 2 customers so far
Similar issue to 35 others
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Timeline
GetHuman815014 started working on this issue
Jun 24th 3:12am