Hi,*I cannot retrieve my forgotten username: when using the "Forgotten username" page...

GetHuman1355613's customer service issue with DeviantART from October 2018

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The issue in GetHuman1355613's own words
Hi,*I cannot retrieve my forgotten username: when using the "Forgotten username" page, I get back a mail saying “Unfortunately we are unable to identify your account at this time. For more information, see our account recovery FAQ.” (also, the link in the mail lead to a non responding page).**Try to create a new account with my mail also fails, because it says the email is already in use.**Also, I forgot the password too: I tried to retrieve the username in order to use it to retrieve the password.**Can you help me?**Thanks.
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Customer service issue
Reported by GetHuman1355613
Oct 16th, 2018 - 2 mons ago
I have an issue with DeviantART too
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Seen by 3 customers so far
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GetHuman1355613 started working on this issue
Oct 16th 5:11pm