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I bought something from VisitBritian Shop. They used your company to send it to me in Canada. I was told it was sent out on Feb **. It was to arrive at the earliest March *. *I have used the reference number RS*********DE. To trace it. The number says it cleared customs March *. Customs in Vancouver and Quebec both say they don’t have it. The postal system doesn’t have it. I am leaving on holiday soon and there are tickets I need in the package. Thank you so much Norine
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