I'm expecting and item ,but by tracking it show the item has been processed for return...

GetHuman1049178's customer service issue with Deutsche Post AG from August 2018

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I'm expecting and item ,but by tracking it show the item has been processed for return and I don't know why.
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Deutsche Post AG

Customer service issue
Reported by GetHuman1049178
Aug 28th, 2018 - 10 mons ago
I have an issue with Deutsche Post AG too
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Seen by 3 customers so far
Similar issue to 13 others
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GetHuman1049178 started working on this issue
Aug 28th, 2018 11:22pm
GetHuman1049178 indicated the issue is not fixed yet.
Aug 28th, 2018 11:23pm