Deutsche Bahn Customer Service

Answers to Common Problems

Use Deutsche Bahn's Phone Number

Deutsche Bahn's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Deutsche Bahn.

Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Deutsche Bahn.
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Click below to show 4 more questions, answers, and complete guides to common Deutsche Bahn customer support problems.

Recent reasons customers contacted Deutsche Bahn:

Dear DB Trains Customer Support,**I hope this email finds you well. I am writing to req...
Hallo* mijn vrouw en ik bezitten een huis in Schona, Bahnhofstrasse *** B.*We hebben da...
Hi*I bough a ticket from Berlin to Gdansk, but mistaken the date.*I wanted to buy for J...
I booked a trip in June with Deutsche Bahn from Stockholm to Munich. The first train le...
Dear DB service team,**My name is Takuma(First name) Aoyama(Family name).**I have book...
i got an voucher for an international ticket one way, second class and i want to change...
I had a train from Jena to G*ttingen and then G*ttingen to Hannover. My first train got...
I am trying to get a refund and cancel our train trips from Frankfurt, Germany to Garmi...
our daughter was in the train from Bad Bentheim to Hannover and than take the nightjet...
I sent details for refund of my journey on **.** but haven't heard back
I am traveling from Karlsruhe to Frankfurt airport bahn of station . I want to make sur...
Recently, we, a group of five, purchased tickets for a train on the ** Nov ** travellin...
On April * we bought a Deutsche Bahn Twin Pass Flexi for ** days. The order is HZX**P...

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Comparing Deutsche Bahn Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact SafeLink page. Or look at our Contact Optimum page. We can't really provide this kind of help if you're looking to contact Deutsche Bahn because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with Deutsche Bahn?

GetHuman does not work with Deutsche Bahn's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Deutsche Bahn at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Deutsche Bahn's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Deutsche Bahn at a Glance

Deutsche Bahn has no chat option
Deutsche Bahn has no customer email
Deutsche Bahn has no help forum
Deutsche Bahn has no twitter handle
Deutsche Bahn has no facebook page
Deutsche Bahn Phone Number and Contact Information

Answered on this page:

What are the onboard facilities and amenities?
Are pets allowed on the trains?
Are there any discounts or special offers available?
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