We live in New Zealand and have purchased tickets online with Bahn Card ** discount. We...

GetHuman-howrdl's customer service issue with Deutsche Bahn from June 2018

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The issue and preferred resolution, in GetHuman-howrdl's own words:
We live in New Zealand and have purchased tickets online with Bahn Card ** discount. We have tried to purchase Bahn Card online today, *th June ****, i.e. before the end of the promotion but have been unable to do so as New Zealand does not use IBAN numbers.
I trust that Deutsche Bahn will make this right and come up with a resolution that is fair.
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Cabins booked? - when trying to Book for a night train on ******* - burden was Would lo...My DB ticket changed times on the Mobil app from *:** leaving time to *:** leaving time.
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Deutsche Bahn

Customer service issue
Reported by GetHuman-howrdl
Jun 7th, 2018 - 13d ago
I have an issue with Deutsche Bahn too
Not resolved
Seen by 2 customers so far
Similar issue to 31 others
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Timeline
GetHuman-howrdl started working on this issue
Jun 7th 9:15am