I bought a winter coat from you. After * weeks the lining was torn and both pockets had...

GetHuman-marina_n's customer service issue with Designer Depot (Canada) from December 2018

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The issue in GetHuman-marina_n's own words
I bought a winter coat from you. After * weeks the lining was torn and both pockets had holes. When I took it to the Dixie mall location, was told that I had to take it to the original store I purchased it at, which was Vaughn mills. I live in Mississauga, so Vaughn mills is quite the distance to travel, just to exchange something. I get there and the lady said I should have been able to exchange it anywhere. Exchanged it, but now the coat is twenty dollars cheaper and was told, sorry we don’t price match. So not only did I have to drive all over the city, they wouldn’t even give me a $** store credit for my inconvenience. To say that I am frustrated does not even begin to describe it. And the new jacket, that I’ve had for only a week, already has a hole in the pocket and the zipper constantly sticks.

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Designer Depot (Canada)

Customer service issue
Reported by GetHuman-marina_n
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 4 others
0 customers following this

Timeline

GetHuman-marina_n started working on this issue
Dec 23rd, 2018 7:50pm

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