Hello, I recently uploaded a new shirt design and received this message * "Thank you fo...

GetHuman-qinquiri's customer service issue with Designbyhumans.com from July 2018

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The issue in GetHuman-qinquiri's own words
Hello, I recently uploaded a new shirt design and received this message * "Thank you for submitting your design Vintage, unfortunately we were unable to approve it at this time due to the following reason(s):***Your artwork contains elements that use a red that cannot be accurately reproduced through the DTG process. Please use something closer to RGB: *** ** ** or CMYK: * *** ** * to achieve a solid red color in your design." **I am really clueless to why it is my design was canceled. What about the colors in my design didn't work? Was it the certain color of red? Was is the pattern that was mixed in the red? Is there a way around this while keeping the look of my design because I worked really hard on this and I really hope to keep it this way. An in-depth response would be very appreciated.**Thanks, Curry.
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Customer service issue
Reported by GetHuman-qinquiri
Jul 19th, 2018 - a yr ago
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GetHuman-qinquiri started working on this issue
Jul 19th, 2018 8:20pm