Tried to cancel an auto ship, couldn’t find my order and hung up on me.

GetHuman-tagla's customer service issue with DermStore.com from October 2019

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The issue in GetHuman-tagla's own words
Cancel the order ... I would like to cancel an item that is on reoccurring monthly delivery. I don’t remember signing up for that but guess I did. It is a nice eye cream but it is not doing anything special for my eyes, therefor I need to cancel. Thank you, * Tally Sides
They just don’t realize, period.
I want the order resolved. Called them today and they said I hadn’t ordered anything in a year ! Go figure! Then after not finding my order, they hung up on me.
I have ordered many things in the past from them and always been satisfied, that is until now. Will never order another item again. They could not resolve the issue, so they hung up on me ! Unbelievable !!
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DermStore.com

Daily Eye Smoother
Customer service issue
Reported by GetHuman-tagla
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 28 customers so far
Similar issue to 312 others
0 customers following this

Timeline

GetHuman-tagla started working on this issue
Oct 21st, 2019 5:06am
GetHuman-tagla indicated the issue is not fixed yet.
Oct 23rd, 2019 1:22am
GetHuman-tagla indicated the issue is not fixed yet.
Oct 23rd, 2019 1:23am
GetHuman-tagla indicated the issue is not fixed yet.
Oct 23rd, 2019 1:23am
GetHuman-tagla indicated the issue is not fixed yet.
Oct 23rd, 2019 1:24am
GetHuman-tagla indicated the issue is not fixed yet.
Oct 23rd, 2019 1:24am
GetHuman-tagla indicated the issue is not fixed yet.
Oct 23rd, 2019 1:24am
GetHuman-tagla indicated the issue is not fixed yet.
Oct 23rd, 2019 1:24am
GetHuman-tagla indicated the issue is not fixed yet.
Oct 23rd, 2019 1:36am

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