Hi!**I am returning an item that when I checked into my customer history, it showed tha...

GetHuman-queenjen's customer service issue with DermStore.com from June 2018

Help with my DermStore.com issue
Hi!**I am returning an item that when I checked into my customer history, it showed that I had ordered something that I didn't receive. Both my return and order that I didn't receive are the Harry Josh Pro Dryer, however, the one that I didn't receive cost about $*** more! Anyway - what do I do now? When I didn't receive the Blow Dryer that I thought I had ordered in April, I ordered another one (the one I am unfortunately returning - too heavy). What should I do now? I figured that I must not have ordered the first Blow Dryer, since it didn't get it.
I trust that DermStore.com will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-queenjen
Jun 2nd, 2018 - 23d ago
I have an issue with DermStore.com too
Fixed
Seen by 3 customers so far
Similar issue to 304 others
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Timeline
GetHuman-queenjen started working on this issue
Jun 2nd 6:00pm
GetHuman-queenjen indicated the issue is not fixed yet.
Jun 2nd 7:02pm