I have been told for three days that my benefits would be on my card already as I stres...

GetHuman4416654's Complaint issue with Dept of Child & Families, Access Florida from March 2020

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The issue in GetHuman4416654's own words
I have been told for three days that my benefits would be on my card already as I stressed the issue of expedition due to me being on maternity leave, I was told last month I had everything turned in and received benefits, and have three kids as a single mom. The only thing left in my house is crumbs from frosted mini wheats and lettuce. Not only did "Fab" (that's what she claimed her name was) act like there was nothing she could do, but she would not even transfer me to talk to a supervisor and told me false information just to get me off the phone. I was told by three workers that my benefits would be on my card right now . Not only are your staff not being helpful and shunning me out when I am in the most desperate time of need but have left me stranded with three kids because I wasted my Uber money to get groceries and now I cannot even use that for milk if needed. I have asked numerous times for a supervisor or to find out who my case worker was and to have them call me or me transfered. Now I sit here starving with three kids when I could have came up with a alternative plan if they wouldn't have just given me false information that my family and I rely on at this moment.

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Dept of Child & Families, Access Florida

Complaint issue
Reported by GetHuman4416654
Mar 2nd, 2020 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 124 others
0 customers following this
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Timeline

GetHuman4416654 started working on this issue
Mar 2nd, 2020 6:43pm