I have had all of my documents submitted as requested for * weeks now. I haven't reciev...

GetHuman4227807's Complaint issue with Dept of Child & Families, Access Florida from January 2020

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The issue in GetHuman4227807's own words
I was trying to reach a representative and have been for over a month ... I have had all of my documents submitted as requested for * weeks now. I haven't recieved any response from DCF through email, phone or postal mail regarding my Food stamp benefits and my access account online still says I have been denied due to not receiving verifications as requested. My family has gone without food benefits for * months now. All of the documents that were requested can be viewed in my access account online and its stated they were recieved and processed. I have been calling the customer service line daily since before Christmas and have yet to speak to a case worker. I have even opted in for the callback option numerous times and NO ONE called back. I have even scheduled a specific time for a rep to call me * times and still NOTHING!! What is going on with this Dept? You read all over the internet the very same or similar stories from Florida welfare recipients by the hundreds. This is deplorable, unacceptable, and obviously a HUGE disservice to needy family in the state of Florida. SHAME ON THIS STATE DEPARTMENT!!!
My benefits remain denied and my family has had to endure meager food stocks for * months
Contacting me before * tomorrow and resolving the issue with incompetence on their part by reinstating my benefits that I should have been getting
** years
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Dept of Child & Families, Access Florida

Customer Call center
Complaint issue
Reported by GetHuman4227807
Jan 15th, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 120 others
0 customers following this
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Timeline

GetHuman4227807 started working on this issue
Jan 15th, 2020 8:23pm

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