Denver Post Customer Service Issues

1. Our paper did not arrive on Saturday, February 23, [redacted], with a message stating a delay due to inclement weather, but the office was closed when we called back. 2. On Sunday, February 24, [redacted], the Perspective and Business sections were missing. Despite assurances of a redelivery, we did not receive the paper. 3. The Sunday paper was left in a snowbank despite a clear driveway, leading us to climb over shrubs to retrieve it. 4. When we contacted Brenda at 6:30 AM today about the missing paper and requested a credit for the undelivered Saturday issue, we were told a request was placed. After a 16-minute wait to speak to a supervisor, we then reached Sasha, but as of 3:40 PM, we are still without the paper.

We have been experiencing delivery issues since the beginning of the year, which have become more problematic recently. Instead of being on our front porch, our paper has been consistently left in the street behind our garage due to the lack of a driveway at our townhome. Although there have been some days where we didn't receive a paper at all, after reaching out to a supervisor, a young man named Bryce promised to take over our route and ensure proper delivery. While there have been improvements with the paper being on the porch for three days, it was back in the street on Saturday and we are now missing the paper for the third Sunday in a row. It seems Bryce may not be happy with this route. Given our 50-year subscription history, it's disappointing to start the day without the paper. We kindly request consistent daily delivery to our porch and not the street.

I am experiencing frustration as it's now Day 5 without receiving my newspaper. It appears that there may not be a carrier servicing my area. An increase in the subscription cost to over $[redacted] a year has only added to my disappointment. I have been a loyal subscriber for over 65 years without any previous issues. It would be appreciated if there could be better communication regarding the current situation. I find it inconvenient to have to call daily to arrange delivery and then wait until evening to read the paper. This level of service is extremely unsatisfactory.

I paid $[redacted].90 for a yearly subscription to the daily newspaper back in November [redacted]. Unfortunately, in the last three months, there have been ongoing delivery issues. I typically only receive the paper twice a week, despite calling in each time. The customer service reps assure me the problem will be fixed, but it hasn't improved. As a loyal Denver Post subscriber for 65 years, this level of service is disappointing. I have paid an extra $[redacted] this year for a service I rarely receive. I am exhausted from calling almost daily and do not want late re-deliveries. Digital is not an option for me. It would be appreciated if the Denver Post would make an effort to reach out regarding this ongoing problem. I am frustrated and seeking a resolution. Best, Yvonne B.

I have not received any newspapers on Saturday or Sunday despite reporting the non-delivery. The service in TrailMark is very unreliable, which is frustrating. I particularly enjoy the home delivery for the puzzles, but it's unreasonable to pay for a service I'm not receiving. Managing my account online to ensure no tip is given to the delivery person has been difficult. In the past, I tipped when I actually got the paper. I wonder if the newspaper company hopes TrailMark residents will cancel their subscriptions to avoid delivery in our area. Negative comments on the TrailMark neighborhood Facebook page highlight the dissatisfaction with the service. It seems that as the only newspaper provider in Denver, customer opinions are not a priority. - M. Hubbard

On May 23, [redacted], I sent a $26.00 check to the Denver Post for a special offer of 26 Weeks of Sunday delivery. Despite only receiving one newspaper since then and today being July 11, [redacted], my numerous reports about the missing papers seem to fall on deaf ears. The lack of concern from the customer service representatives contributes to the decline in subscribers. Having been a long-time subscriber since the days of the Post and Rocky Mountain News, I have noticed a decline in delivery service and customer service attitudes. Many of my friends and neighbors face similar issues and share the same frustrations. Although we gave the Post another chance with this deal, it seems like a disappointment. While my expectations for a resolution are low, it would be appreciated to receive the remaining 25 Sundays of the Post.

I am writing in regards to an incident involving a delivery person who dropped off newspapers at My Block on Washington St in Denver. The female driver, in an SUV, parked on the crosswalk, forcing me to walk around the vehicle. Although I gestured "Hello" to her, she responded rudely and threw newspapers out the car window, narrowly missing me. This behavior is unacceptable and could have serious consequences if something had hit me. I believe it's important to address this issue and ensure that such actions are not tolerated. Thank you for your attention to this matter.

I did not receive a paper yesterday. I called about it and was informed that the Saturday paper would be delivered with the Sunday paper. This morning, only the Sunday paper arrived. If this issue is related to the carrier, it needs to be resolved. If there is a miscommunication about the re-delivery, it must be addressed. When assured of a re-delivery, I anticipate it to be fulfilled. There have been previous instances where I was promised a paper would be delivered to me, but it did not occur. The cost of paper delivery should guarantee receiving the correct papers.

I am disappointed to report that our newspaper delivery continues to be unreliable, particularly on Wednesdays and Sundays. Despite being subscribers for those days, the paper is often not delivered as expected. Each time we are forced to call to request delivery, sometimes receiving the paper later in the day or the following day, but occasionally not receiving it at all. We have reached out to a supervisor multiple times regarding this ongoing issue, to no avail. Strangely enough, our neighbor consistently receives their paper, confirming that deliveries are being made. The inconsistency in service is truly frustrating, and we hope to see an improvement soon. [redacted], Westminster, CO [redacted].

It is currently noon and I have not yet received my Sunday newspaper. Despite renewing my subscription with the Denver Post in hopes of improving delivery, there have been no noticeable improvements. Our Sunday paper consistently arrives after 10 am, causing considerable inconvenience. I decided to renew the Sunday subscription for my husband, who enjoys reading the paper and doing the crossword puzzle. Additionally, I was promised two tickets to a Rookies game upon renewal, which never materialized. When I inquired about this, I was informed that the tickets were no longer available. Delivery service is a vital aspect of the newspaper subscription, and it is disappointing to encounter such ongoing issues.

We do not subscribe to the Post, but we have received it occasionally lately. Yesterday, we got another one along with a Christmas thank you card treating us as subscribers and an envelope for tipping the carrier. I've been attempting to contact them by phone, but it's been challenging. One number can't locate my account, and another says there's a past due payment. Our address is [redacted] S Ingalls Way. I'm struggling to resolve this issue and need assistance.

I just found out that the Photography Edition in the December 8, [redacted] Denver Post home delivery was charged at $5.00. I was not informed of this additional charge, and as a loyal customer for many years, I believe I should have been given the option to decline the edition before it was sent to me. Discovering the charge only after receiving the paper feels disrespectful to customers. Consequently, I am canceling my subscription to the Denver Post with immediate effect.

I attempted to renew my mother's subscription online, but I didn't receive any purchase confirmation or the option to set a start time as I only want one paper delivered. I am frustrated with the Denver Post as this is my third attempt this week. Your customer service representative had advised me to call back due to system issues earlier in the week. Please cancel the subscription.

I reside in the Wind Crest Retirement Community and have been receiving home delivery of the Denver Post newspaper in the morning for the past 18 months. Recently, there has been a change in delivery personnel resulting in the paper being delivered in the mid-afternoon or not at all, like yesterday when it did not show up. I have tried contacting the home delivery phone number but have faced long hold times. It's frustrating that the service has declined, and not only I but also many other residents here are dissatisfied with the unreliable delivery. We expect to receive what we are paying for, and the current situation is disappointing.

I live near Daniel's Gate Road in Castle Pines and have been dealing with a noisy delivery person every morning from 4am to 5am. The loud music is blasting as they pass by my bedroom windows, disturbing my insomnia. I've tried everything to block out the noise but nothing has worked. Could you please ask the driver to use headphones or lower the volume while in our neighborhood? I believe addressing this with their supervisor might help. I understand the driver's situation but I'm sure others are also bothered by this early morning disturbance. Kindly confirm that you have received this message and that you will address this issue with the driver. Thank you for your assistance in this matter.

Since December 31, [redacted], until today, January 22, [redacted], a total of 23 days have passed. During this time, I have contacted the Post multiple times regarding the non-delivery of my newspaper or its placement on the porch. While I have not documented every call, of the ones I have noted, I have spoken with various individuals such as Daniel, Nick, Heather (supervisor), Amy (supervisor), George, Ross, Ryan, Ross again, and Johnny. Unfortunately, I have only received the paper on time and on my porch four times since December 31. I have been a subscriber to The Denver Post for many years and have never faced such a situation before. My previous carrier, Dean, was exceptional with deliveries around 5:30 a.m. daily. I value reading the Post but am unsure how to ensure consistent delivery to my porch. I reside at [redacted] E. Mansfield Ave. in Aurora, CO [redacted]. Please assist me in resolving this issue as my attempts with Customer Service have not been fruitful. Thank you for your attention to this matter.

1. I have been charged over $48 in the last five weeks. 2. Despite calling multiple times in the past year about undelivered papers, I never received them as promised. 3. I received a letter on June 20th about a $17.33 monthly "EASY-PAY” increase, but my credit card was charged two days later. 4. The quality of your product has significantly decreased. The sports section, now just a few pages at the back, is sparse. 5. Yesterday's delivery had no articles on the Colorado Avalanche, a key team for a Stanley Cup run. 6. After waiting 35 minutes on hold, I was disconnected before speaking with a representative. I've subscribed to the local newspaper for decades, but due to declining coverage and service, I need to cancel my subscription. I pay $4.30 a month for full online access to the Detroit News/Free Press. Please cancel my subscription promptly. Gary R.

I have been a subscriber since [redacted] and have resided east of Co. Springs for over a decade. Initially, the Co. Springs Gazette carrier delivered my paper, and then it switched to U.S. mail. In the past, Tom McCarthy handled circulation issues promptly, but since he left, the service has deteriorated. I have unresolved paper delivery problems dating back to April 2, despite contacting customer service on 18 occasions since May. Multiple representatives have been involved, but the issues persist. I am missing several papers from June and July, and despite seeking assistance from supervisors, I have not seen any improvement. I am frustrated with the inconsistent service given the proximity between Denver and Calhan.

I am experiencing issues with my newspaper delivery. For years, I have been satisfied with the service. Lately, there have been inconsistencies where I received only the Post on some days and a different combination of newspapers on other days. Today, I have not received my paper as of 10:51, which is unusual. I suspect the deliverer, Amanda Seiberling, has blocked my number, as I have been unable to reach her by phone. I had sent her a tip check before, which was returned to me as she never picked it up. As an 86-year-old widow, my daily newspapers are crucial to me, especially as a former journalism major. Timely delivery is important to me, as I value each day, having recently recovered from a severe case of COVID-19.

Hello, my name is Jerry Henn. I can be reached at [redacted] or via email at [redacted] We have a subscription with the Denver Post for Wednesday, Sunday, and holiday editions. Unfortunately, we have not been receiving the Sunday paper consistently for several months now. Despite multiple calls to address the issue, we have not been able to resolve it as we are unable to speak to a representative directly. The recorded messages have promised to send the missing papers and speak to the carrier, but the problem persists. We would appreciate it if someone could reach out to me to solve this recurring problem; otherwise, we may need to cancel our subscription. Thank you for your help. Jerry Henn.