I am not satisfied with Denny's response regarding an order they failed to fill correct...

GetHuman-tiaclown's Complaint issue with Denny's Corp from May 2020

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The issue in GetHuman-tiaclown's own words
I am not satisfied with Denny's response regarding an order they failed to fill correctly. As a regular customer of Denny's I have had outstanding food and service in the past.* However, on this special birthday occasion, Denny's did not deliver * meals. Only * arrived and it quickly put an end to my birthday dinner & evening.* Denny's offered to refund the missing meal, but not compensate for their error. The more I have thought about it, the more it bothers. * *Denny's response:*Online Order Payment Adjustment*Hi Tia,**This email confirms that we have processed a payment adjustment to your recent online order (**********) at Denny's.**Your original total billed was $**.** on your Credit Card Visa x-****.**Adjustment Processed: PARTIAL REFUND -$*.***Adjustment Explanation from the Restaurant: Missing items in delivery: * Super Slam Refunded**If you have any questions about this adjustment, call the restaurant directly at (***) ***-**** for more information. Please allow *-* days for this payment adjustment to settle on your card and display on your statement.**Sincerely,*Denny's* I texted the manager back to say I didn't feel the compensation was enough since it ruined a birthday evening but did not receive any further contact from Denny's.

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Denny's Corp

Complaint issue
Reported by GetHuman-tiaclown
May 19th, 2020 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 149 others
0 customers following this
Items needed
Name on the reservation

Timeline

GetHuman-tiaclown started working on this issue
May 19th, 2020 4:55pm
GetHuman-tiaclown indicated the issue is not fixed yet.
May 19th, 2020 9:28pm
GetHuman-tiaclown indicated the issue is not fixed yet.
May 19th, 2020 9:31pm