Delta Airlines Customer Service Issues

Archive 21

The following are issues that customers reported to GetHuman about Delta Airlines customer service, archive #21. It includes a selection of 20 issue(s) reported June 28, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I checked the flight status on June 24th for a flight booked for my husband and me on June 28th, [redacted], from Medford, OR to Colorado Springs, CO. Delta changed the flight without notice, so now we were scheduled to fly from Colorado Springs to Medford, which is not feasible for us as we reside in Oregon, not Colorado. I have canceled the flights and requested a refund. However, checking today, the flight status still shows as active with no record of cancellation. Despite multiple attempts to reach Delta's customer service, the AI system keeps disconnecting my calls. It's frustrating not being able to speak to a representative and resolve this issue promptly. I am seeking a full refund for both tickets without any additional fees since the flight changes were initiated by Delta, not us.
Reported by GetHuman-jvallard on Sunday, June 28, 2020 8:29 PM
I booked a flight from SLC to Toronto with many available seats initially. However, the airline has provided me with a different itinerary. Originally, I planned to connect to Montreal upon arriving in Toronto, but due to the schedule change, I now have to wait until the next morning to fly to Montreal. This requires me to spend the night in the airport, which is inconvenient, especially considering my age of almost 68. My return flight from Montreal to Salt Lake City has also been affected, with a 6:00 am departure time, necessitating an overnight flight from Montreal to Toronto. I am seeking clarification as to why these changes occurred, especially if it is related to not selecting a seat in advance. I was under the impression that the airline would assign a seat if I did not choose one. I hope to receive answers to avoid this situation in the future.
Reported by GetHuman-nochap on Tuesday, June 30, 2020 5:40 AM
Hello, I am a retired Delta employee from ATL airport now working at Monroe County Sheriff's Office in Forsyth, Georgia. I have a question regarding my officers, Timothy Campfield and James Stevie Stevens, traveling armed to pick up a juvenile prisoner in PDX on July 14. The Juvenile Detention Center is providing a notarized document for the juvenile, who has no ID. Will this suffice for boarding the plane in PDX? Also, can they access their LEO paperwork from the computer at check-in, or do they need to visit the ATL ticket counter? Timothy has faced long wait times when calling Delta and must attend to his busy job, leading to interruptions. Any assistance would be highly valued, considering my retired status and outdated knowledge.
Reported by GetHuman5012871 on Tuesday, June 30, 2020 2:57 PM
I have been a loyal Delta customer for more than 20 years and usually had positive experiences. Unfortunately, lately, I have noticed issues such as cramped seats, lack of food, unruly passengers with animals, and unhelpful staff. The high ticket prices, new plane purchases, pilot shortages, and the grounding of planes like the [redacted] MAX are concerning. It's crucial to hold accountable those responsible for designing faulty aircraft. With the rise of fast trains and potential decline of the airline industry, it's essential to address these challenges. Collaboration with countries like China is crucial. Let's hope for positive changes in the future to make air travel more accessible and enjoyable for everyone.
Reported by GetHuman5018000 on Wednesday, July 1, 2020 5:04 PM
I had to postpone my Delta flight trip, number HVS71R, from Orlando to London Heathrow via Atlanta on the 16th of January [redacted], returning via Detroit on the 26th of January [redacted] due to my wife's open heart surgery. I cancelled hotel reservations and car hire but didn't get a reference number from the Delta representative. I intend to reschedule the trip later but due to Covid19, I now seek a refund for the original flight, willing to pay any cancellation fees. My name is Denis Michael Cafferty, and my email is [redacted] The flight tickets were [redacted][redacted] for myself and [redacted][redacted] for my wife, Ann Elisabeth Cafferty.
Reported by GetHuman-sunningd on Wednesday, July 8, 2020 6:53 PM
I am seeking a refund of $[redacted].75 for 5 tickets purchased through Expedia in February [redacted] at $[redacted].15 each. Despite my attempts to cancel the order in March and lack of response from Delta or Expedia, leading me to dispute the charges with my credit card company, only 90% of the funds were returned by Expedia. Delta has refused a refund citing their new Corona Virus Delta Travel Policy, which does not align with my future travel plans over the next two years. The tickets were for a canceled family vacation, and I only request a refund for services not used, which I tried to cancel before any financial harm occurred. Please review my situation. Thank you. - Michael J.
Reported by GetHuman5113168 on Wednesday, July 29, 2020 7:53 PM
Today on August 28th, I received a message from Air France Airlines about my return flight from Rabat Airport to Paris Charles de Gaulle Airport, now rescheduled for Sunday, September 13th instead of Monday, September 14th. I have been experiencing frustration with Delta Airlines due to the frequent changes in my flight schedule, likely due to Covid-19 affecting flights between France and Morocco. On August 12th, at 7:45 AM, Air France canceled my flight with booking reference RKVGQK on 20/08/[redacted]. After reaching out to Delta customer service, they arranged a new flight with RAM Airlines on the same day. I am requesting to fly on the originally planned date of September 14th for my US connections or to consider changing the flight to RAM Airlines to ensure timely connections. Thank you. Regards, Oubaali A.
Reported by GetHuman-obamabde on Thursday, August 27, 2020 11:13 PM
I recently flew on Delta flight DL749 from SNA to ATL on Aug 20, [redacted], and I want to commend Delta on their efforts to keep passengers and employees safe during these times. However, during the flight, I observed a passenger in seat 29F repeatedly not wearing their mask as required. I discreetly documented instances where he removed his mask, and only mentioned it to a flight attendant after landing. I believe more frequent mask compliance reminders and discreet checks by the crew could help prevent such situations. I hope Delta will take appropriate action to address this issue according to their policies. I appreciate Delta's safety measures, which influenced my choice to fly with them over another airline. I am reaching out to inquire about the proper channel to formally report this incident to Delta. Thank you.
Reported by GetHuman5208830 on Friday, August 28, 2020 6:49 PM
I would like to express my disappointment regarding our travel experience last night flying back from the Mayo Clinic with my husband. Although our previous flights with Delta were smooth and impressive, our last connection was marred by inclement weather and lack of terminal transportation in Detroit. Flight DL1329 on September 1, [redacted], was delayed due to weather, and subsequent delays to deplane left us rushing to catch DL [redacted]. Despite receiving a boarding notification at 8 pm, we encountered challenges getting to the gate in a timely manner, especially as the tram was out of service and my husband had recent surgery. Upon arrival, we found the gate closed, even though we, along with other passengers, were racing to make the connection. This lack of communication and missed connection led us to take an alternate flight to Raleigh, NC, and incur additional costs. The situation was frustrating given the airport's emptiness and decreased flight capacity. Reimbursement for the car rental expense would be appreciated, considering the inconvenience and added stress caused by the situation.
Reported by GetHuman5223364 on Wednesday, September 2, 2020 1:05 PM
I purchased tickets to Fairbanks, AK for my friend Janet Curry and myself under the name Vicky Thomas. When Janet couldn't make it, we requested a name change for my daughter, but the airline denied it. They suggested I buy eBay gift cards for a new cheap flight, assuring me it would be refunded toward the new booking. After traveling 10 miles to buy the cards, I was told they needed Google Play cards worth $[redacted] each. Unable to afford more, they canceled my ticket, leaving me with useless gift cards. I'm now in a financial bind, having spent all my money on this ordeal. The individuals I spoke with had foreign accents, possibly from India. I need reimbursement of $[redacted] to cover my bills. I can mail the cards back if provided an address. Thank you, Vicky Thomas, Box 53, Watts, OK [redacted]. Contact me at [redacted].
Reported by GetHuman-vjothoma on Thursday, September 17, 2020 8:14 PM
Hello, I'm Jill Zimmermann. My husband, Jeremy Zimmermann, and I volunteer as educators splitting our time between Montana and Zihuatanejo. Wanting to save on travel costs, we planned to use the Delta credit card. Due to a surge in coronavirus cases in our Montana town, we needed to change Jeremy's flight to Zihuatanejo earlier. I contacted Delta to reschedule his flight from November 15 to October 30, thinking we'd pay the fare difference. However, I was surprised to be charged $[redacted] more than the initial $[redacted] ticket. When I mentioned lower fares on Google Flights, the representative tersely stated Delta doesn't match those prices. I also inquired about cancelling the ticket due to coronavirus concerns, but was informed it was non-refundable. Despite Delta's website claiming no fees for coronavirus-related changes, I was met with resistance. Feeling dissatisfied with the service, my husband is considering other airlines for our return flight in March. I hope for a prompt resolution. Thank you. Jill Zimmermann
Reported by GetHuman5358395 on Monday, October 12, 2020 2:38 PM
On November 13, I attempted to modify my flight with booking reference GJ3DE7. Unfortunately, the website repeatedly declined the card that was used to book the original flight, as well as two other valid VISA cards. Multiple erroneous charges of $[redacted].96 each were posted to my account, whereas the actual flight change should have cost $[redacted]. I have a screen capture displaying the incorrect charges on my Delta Skymiles American Express card. Dealing with this situation has been extremely challenging. Due to this issue, one of my VISA cards had to be canceled, particularly the one I usually rely on in Africa. Although AMEX replaced the card, due to my location in Africa, I am unable to receive it and they have granted me temporary in-person use for 30 days, which I am grateful for.
Reported by GetHuman-dbapathw on Friday, November 13, 2020 5:32 PM
I have an urgent issue regarding my daughter in London Heathrow Airport. She was scheduled to board a flight to Lima, Peru with stops in Boston, USA. Unfortunately, she was informed by the airline staff that she can't take the flight as it's only permitted if she has direct family in the USA. She is now at the airport and was not informed of this requirement prior to purchasing the ticket. We are requesting a refund for the flight she couldn't board. The flight in question was Delta [redacted], and her name is Alessia De Piante Muñoz.
Reported by GetHuman5539905 on Thursday, December 10, 2020 10:42 AM
Hello, I'm writing to inquire about assistance with a flight issue that happened on Saturday, March 21, [redacted], at the start of the Covid-19 pandemic. Our BA flight to Heathrow was canceled, and we were forced to book new flights at Louis Armstrong Airport at the Delta desk. BA has directed me to contact my insurance company for compensation matters. Unfortunately, I have misplaced the flight details and need help in obtaining the flight numbers. We had booked four seats under the names of John and Grace Gallagher, and Frank and Evelyn Duffy, flying to Heathrow via Atlanta. Any support you could provide would be greatly appreciated. Thank you for your help. Best regards, John Gallagher
Reported by GetHuman-jogallag on Thursday, December 10, 2020 4:43 PM
Hello, I am a technology teacher at Apple Valley High School in Apple Valley, MN. Currently, our school is in distance learning, but we are planning to bring in 75-[redacted] students for in-person learning to improve internet access. However, we are facing a shortage of headphones for students to use during private Zoom meetings. I am reaching out to ask if there is a possibility of receiving a donation of new headphones, similar to the ones typically used on flights, for our students to utilize. Thank you in advance for your support. Contact me at [redacted] or [redacted].
Reported by GetHuman5543930 on Friday, December 11, 2020 3:15 PM
I purchased two tickets for my children, JS and SG, from Delta and had to cancel due to COVID. I received an email from Delta on 3/28/20 with trip confirmation number [redacted] and the passenger name was scheduled for 08Apr20. I want to rebook now. How can I use the money from the previous ticket towards the new one? I tried to use the website, but it will not accept the numbers provided. I have to book by December 31. Please help. They are both special needs adults, and I want to rebook the tickets.
Reported by GetHuman-mandiabe on Tuesday, December 15, 2020 6:50 AM
I informed the representative while booking my flight that I would be accompanied by my emotional support dog. I was assured that I did not need to submit any documents in advance and only needed to bring them to the airport. However, as my flight approaches tomorrow, I am concerned because the website states that documents should be uploaded 48 hours before the flight. Additionally, I attempted online check-in but was informed that I needed to check-in at the airport. I am unsure if I can travel with my ESA simply by bringing the documents as advised by the ticket seller.
Reported by GetHuman2025970 on Thursday, December 17, 2020 6:11 AM
Due to inadequate communication from Delta, I missed my flight as the new details were unclear. The original December 27th flight was rescheduled to December 26th without proper notification. The email did not specify the new inbound flight date, leading me to confuse it with changes to the outbound flight, which had been altered multiple times. This oversight caused me to miss the flight, and now I am seeking assistance to rebook. The confusion and inconvenience have left me feeling quite frustrated.
Reported by GetHuman5586933 on Saturday, December 26, 2020 4:23 PM
I am looking for a refund to my credit card for a flight scheduled for later today. Despite receiving an e-ticket or e-credit from Delta, I specifically require the funds to be returned to my credit card instead of being held by the airline. The Delta website indicated a straightforward process for changing or cancelling flights due to the pandemic, prompting me to cancel my reservation. However, I was not offered the choice to have the money credited back to my card for immediate use, which is necessary for renting a car to travel back home.
Reported by GetHuman-simcd on Monday, December 28, 2020 5:14 AM
On September 2, [redacted], I purchased round-trip flights for myself (John E. Correia) and my wife (Sydney J Baugh) on Delta Airlines via the Expedia website. The Expedia Itinerary Number is [redacted][redacted], and the Delta Confirmation Code is GY8YD3. The Business Class flights were scheduled for May/June [redacted] from DFW to Rome and returning from Venice to DFW, amounting to $[redacted].66. Due to the pandemic, Delta canceled the flight and offered e-credit for two years. I would like guidance on the proper procedure to utilize the credit with Delta and explore options to receive a refund if I choose not to use it. Your assistance is greatly appreciated. Thank you, John Correia.
Reported by GetHuman5640337 on Sunday, January 10, 2021 4:18 PM

Help me with my Delta Airlines issue

Need to call Delta Airlines?

If you need to call Delta Airlines customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Delta Airlines
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!