I bought the ticket Sunday and was told I had ** hours to change. Yesterday, after spea...

GetHuman3851906's Change Booking issue with Delta from October 2019

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Flight Number, Ticket Number, Email on Reservation, Phone Number on Reservation, Name of Passenger(s), Home Address, and Date of Birth
The issue in GetHuman3851906's own words
I bought the ticket Sunday and was told I had ** hours to change. Yesterday, after speaking to my business partner, I needed to extend the trip until Jan **, ****.**Your website www.delta.com is down and customer support couldn't access ticketing system so they were unable to help me make a modification on my first ticket yesterday, within the ** hour period. **I called again today and got transferred to a woman who was able to assist me and change the ticket, which was the same price fare. I had to just pay a $*** ticket change fee, however, I do not feel like I should be liable for Delta's failure of their own internal IT systems and public website, which is still down at this moment.**I would like Delta to please reconsider the additional charge because I do not feel like it is my responsibility that Delta could not service my request yesterday, within the ** hour time window.**Could you please either refund my $*** penalty or give me a voucher credit I can use towards my next travel plans?

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Delta

Change Booking issue
Reported by GetHuman3851906
Oct 30th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 11559 others
0 customers following this

Timeline

GetHuman3851906 started working on this issue
Oct 30th, 2019 3:49am

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