I recently booked a Delta flight, LHR-JFK-LHR, confirmation *G**KJ*, in order to visit...

GetHuman3848475's Baggage Problem issue with Delta from October 2019

Help with my Delta issue
Top Tip from another customer
If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman3848475's own words
Carry my guitar on to the plane. ... I recently booked a Delta flight, LHR-JFK-LHR, confirmation *G**KJ*, in order to visit friends in New York and to bring my guitar back to the UK safely to use as a working musician.**I particularly chose Delta in the belief that you are a guitar-friendly airline, following the **** agreement between TSA and the American Federation of Musicians. I very much hope that you will allow me to carry my instrument on to the plane and stow it in an overhead locker or other available space. I am naturally reluctant to risk a fragile instrument in the hold.**The guitar in its case measures **" by **" by *". I know Under Carry-on Size Restrictions in your website you specify ** linear inches as a maximum for baggage but you do go on to say "with the exception of small musical instruments that fit in the overhead compartment space …..". **Please could you confirm that the airline will be able to help me in this matter and allow me to carry my guitar on to the plane. It would mean very much to me.**Yours,*John Renfree Roberts.
The hold is not the best environment for fragile instruments.
Please let me know whether you will allow me to carry my guitar on to the plane.
I'm a new customer but hoping that Delta will be as guitar-friendly as possible.
No.
How GetHuman3848475 fixed the problem
I phoned Delta Baggage Info - *** *** **** - and was told I should be able to carry my guitar on: “first come, first served”, get to gate early and mention to staff.
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Delta

Delta flight JFK-LHR, **********, confirmation *G**KJ*
Baggage Problem issue
Reported by GetHuman3848475
Oct 29th, 2019 - 2 years ago
Fixed
GetHuman3848475 shared how to fix
Seen by 19 customers so far
Similar issue to 11541 others
0 customers following this
Items needed
Flight Number
Ticket Number
Email on Reservation
Phone Number on Reservation
Name of Passenger(s)
Home Address
Date of Birth

Timeline

GetHuman3848475 started working on this issue
Oct 29th, 2019 4:00pm
GetHuman3848475 indicated the issue is not fixed yet.
Oct 29th, 2019 10:12pm
GetHuman3848475 indicated the issue is not fixed yet.
Oct 30th, 2019 7:13am
GetHuman3848475 indicated the issue is not fixed yet.
Oct 30th, 2019 7:34am
GetHuman3848475 indicated the issue is not fixed yet.
Oct 30th, 2019 9:59am
GetHuman3848475 confirmed the issue is fixed. Hooray!
Oct 30th, 2019 2:33pm
GetHuman3848475 confirmed the issue is fixed. Hooray!
Oct 31st, 2019 10:00am
GetHuman3848475 confirmed the issue is fixed. Hooray!
Oct 31st, 2019 10:01am
GetHuman3848475 confirmed the issue is fixed. Hooray!
Oct 31st, 2019 1:42pm