Hello.. I just spent an hour Line with a wonderful rep named Chris getting help changin...

GetHuman-wallsopp's Change Booking issue with Delta from October 2019

Help with my Delta issue
The issue in GetHuman-wallsopp's own words
I was trying to change my flight to Quito to nov ** because of the travel advisory there ... Hello.. I just spent an hour Line with a wonderful rep named Chris getting help changing my flight from Calgary to Quito, because of the travel advisory. He was wonderful, had everything set up, time to pay and I had to sign up for sky miles. By the time I did that, I had lost him. I am very frustrated and in tears, I can’t figure out how to restart the chat I was having.
He was fantastic but when he had it all set up, I had to join sky miles to pay the **$ change. By the time I had completed it, the online chat had disappeared.amy chance we could refind the bookings he did?
Please help me to reconnect with online support. Chris was able to find me a much better flight than I could find online.
I have tried booking online, but once I get to the payment section, it deletes all my info once I try to enter Canada as my home country. I am in Zanzibar so phoning is not an option.
How GetHuman-wallsopp fixed the problem
When I got back to Canada, I called them to change the flight once more, and they waived the cancellation fee because of Ecuador situation. The main problem was the great difficulty in communicating with them from Africa. Very frustrating without online chat. I did end up trying twitter, but it was very slow.
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Delta

Change flight
Change Booking issue
Reported by GetHuman-wallsopp
Oct 20th, 2019 - 3 years ago
Fixed
GetHuman-wallsopp shared how to fix
Seen by 13 customers so far
Similar issue to 11359 others
0 customers following this
Items needed
Flight Number
Ticket Number
Email on Reservation
Phone Number on Reservation
Name of Passenger(s)
Home Address
Date of Birth

Timeline

GetHuman-wallsopp started working on this issue
Oct 20th, 2019 7:41pm
GetHuman-wallsopp indicated the issue is not fixed yet.
Oct 21st, 2019 3:54am
GetHuman-wallsopp indicated the issue is not fixed yet.
Oct 21st, 2019 3:59am
GetHuman-wallsopp indicated the issue is not fixed yet.
Oct 21st, 2019 4:16am
GetHuman-wallsopp indicated the issue is not fixed yet.
Oct 21st, 2019 4:19am
GetHuman-wallsopp indicated the issue is not fixed yet.
Oct 21st, 2019 6:01am
GetHuman-wallsopp indicated the issue is not fixed yet.
Oct 23rd, 2019 9:09pm
GetHuman-wallsopp confirmed the issue is fixed. Hooray!
Oct 24th, 2019 1:16pm

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