My husband Kelley and I have always preferred to fly Delta. However, our August trip...

GetHuman-kaconrad's customer service issue with Delta from August 2019

Help with my Delta issue
The issue in GetHuman-kaconrad's own words
My husband Kelley and I have always preferred to fly Delta. However, our August trip on ****** had me in tears....multiple delays and a cancelled flight *****....Atlanta to Asheville due to Asheville airport closing. after our flight was delayed because of ”late arriving equipment”. We were stranded overnight...around midnight and told to bring our old boarding pass to a * am flight. That flight, too was delayed a few hrs...first because no pilot, and then * more delays....which resulted in going back from runway to the gate. This resulted in over an ** hour delay in Atlanta. (My husband and I missed an appt that we had traveled to from La Crosse, Wi. I looked up compensation and hope you will see us as valued long time Delta Customers. I believe Kelley Allen Conrad and Barbara R Conrad could possibly be entitled to at least $***.** each ....applied as refund to Kelley’s Visa card. We would greatly appreciate your kindness. Many other negative things happened....but I know others on the flight wrote in complaints to Delta while we were sitting on the tarmac.

GetHuman-kaconrad did not yet indicate what Delta should do to make this right.

How GetHuman-kaconrad fixed the problem
Talked with the Customer service Rep. who made the adjustment and gave us miles.
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Delta

Customer service issue
Reported by GetHuman-kaconrad
Aug 12th, 2019 - 2 years ago
Fixed
GetHuman-kaconrad shared how to fix
Seen by 7 customers so far
Similar issue to 10305 others
0 customers following this
Items needed
Flight Number
Ticket Number
Email on Reservation
Phone Number on Reservation
Name of Passenger(s)
Home Address
Date of Birth

Timeline

GetHuman-kaconrad started working on this issue
Aug 12th, 2019 6:01pm
GetHuman-kaconrad confirmed the issue is fixed. Hooray!
Aug 13th, 2019 5:52pm

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