Our immediate family has been flying back and forth between San Jose, California (SJC...

GetHuman-drudis's Change Booking issue with Delta from May 2019

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The issue in GetHuman-drudis's own words
Our immediate family has been flying back and forth between San Jose, California (SJC) to Saint Paul, Minnesota (MSP), first with Northwest Airlines and then with Delta Airlines because it had a direct flight.*In the past few years, from the many trips we have booked with Delta and four or five times as we can recall when we bought Delta Airline tickets for that itinerary, often paying premium price to avoid connections, flights departing at *:** AM or arriving at midnight. Unfortunately, it looks like someone at Delta seems to think that the way to increase profit is to cancel some flights and then rebook the people who had paid full price into flights with inconvenient (and long) delays because of connections that never depart on-time. *This time, the same has happened. We could have booked a lower-cost flight with Delta but we chose the expensive flight. And the full flight was cancelled, six months in advance of the itinerary sold by Delta Airlines.*When I called Delta Airlines, and after over ** minutes wait and after talking to “smart” machines, I talked to a Delta representative who could not solve the problem that Delta had created once again. I requested to speak with a manager (he said his name was Joe Franco) who, among other comments, said he was the maximum authority at Delta and then not only did not want to solve my problem but he also tried to trick me into accepting the alternative to fly from Minneapolis to Atlanta, switch planes in Atlanta, and then fly to San Jose when, at the time of departure of the Minneapolis to Atlanta flight there was a Minneapolis to Salt Lake City and then to San Jose that was arriving more than three hours before the Atlanta flight. May be he thought this was a funny joke but I felt insulted to the point that the ticket I have from Delta now will be the last that my family will buy unless I see a clear resolution of this case. *As you see, I have two main concerns: first, the lack of service from Delta employees who are paid because passengers have paid Delta Airlines, often at premium price. Second, because your policy of cancelling full flights months before the actual flight does not respond to bad weather or even bad unexpected technical problems in your aircrafts but to a “smart” manager who thinks that saving a few dollars for flights that may not fly completely full is not a breach of contract that Delta may end up paying dearly if or when customers are fed up enough to organize a action suit.*May be I am lucky and I have not seen this unprofessional practice at other airlines (except, by the way, Lufthansa when trying to enter the US market in San Jose). I am not an airline employee, I am not member of any union, and I am not a person who tries to profit from other people’s mistakes. But I am not a person willing to be scammed and I am very close to find legal remedy from Delta Airlines abuses. *Please, tell me what you are planning to do to fix your mistakes.

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Delta

Change Booking issue
Reported by GetHuman-drudis
May 20th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 8045 others
0 customers following this

Timeline

GetHuman-drudis started working on this issue
May 20th, 2019 11:57pm
GetHuman-drudis indicated the issue is not fixed yet.
May 21st, 2019 4:54am
GetHuman-drudis indicated the issue is not fixed yet.
May 24th, 2019 2:14am
GetHuman-drudis indicated the issue is not fixed yet.
May 24th, 2019 2:25am
GetHuman-drudis indicated the issue is not fixed yet.
May 24th, 2019 3:05am

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