I had been on a delayed flight from Detroit to iCN in Seoul, Korea flight *** on Januar...

GetHuman2034286's customer service issue with Delta from January 2019

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The issue in GetHuman2034286's own words
I had been on a delayed flight from Detroit to iCN in Seoul, Korea flight *** on January **. After * hours in the air, the flight went back to Detroit because one of the passengers had a medical emergency. Unfortunately, the flight was canceled because of icy conditions. I couldn’t use the hotel voucher as the hotel was fully booked. TSA line back to DTW was so long, I ended up sleeping on the floor of the baggage area. The next day after so many delays, we boarded but the plane de-icing. By the time it was done, the crew was timed out, cannot fly legally as the time has expired. The plane was back to the gate and we had to get de-plane. We finally left at around *pm ******* and made *e connecting flight from ICN to Cebu. Upon arrival, my * luggages as well as * of the luggage of my son did not make it to the KOREAN air plane. Now, I have no formal attire to wear for tonight’s reunion, the reason for my travel. Additionally, my toiletries, clothes etc are in those bags. My name Mila Labor Ma, reservation No. F*QXX*, My son is Marson Ma, Res. No. H*SvDB. I’m really unhappy with what is going on. The inconvenience and the hassle it has caused me is not something I can proudly share with my friends and family. My contact no. Is ***-***-**** or ***-***-****. Please let me know where is my luggage and when I can have it from KOREAN Air.

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Customer service issue
Reported by GetHuman2034286
Jan 25th, 2019 - 4 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 4616 others
0 customers following this


GetHuman2034286 started working on this issue
Jan 25th, 2019 12:20am

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